Why

Why TRUE Space

Our Primary Business is Virtual Office Services

Best value, Best service, Most options

Core
Our mission

To provide industry leading services that support small and home based businesses, at a fair price

Our goal

A win-win relationship that enables our clients to have the highest business success rate in the industry

Our difference

We recognized the need for an honest virtual office service truly oriented toward the success of its small business clients. Our products, services, and prices are built around this concept.  In an industry built on fake teaser rates, a myriad of hidden fees, dramatic price increases after the first year, and services that are designed to trap small businesses, preventing them from changing their address, it's hard to know where to turn.  TRUE Space defies these industry norms and stands head and shoulders above the competition. We're truly focused on supporting small business success! 


BEWARE of any "virtual office" that offers:

1) A "Unique Suite #" becuase they are giving you a fake address that is not in the Geographic Information System (GIS) and won't work for most important business functions, bank accounts, building credit, most online forms, etc.

2) A "Lease" becuase that virtual office "lease" is useless and will never qualify as a lease where you need it (loans, government contracts or grants, Stripe, etc.)

3) Phone numbers, because you want to own your business phone number. You build you business around that number and you need it to be registered in your business name. In today's internet based world, that phone number can impact website organic placement. If the number was recently used by other businesses Google sees confusing data on your website and ranks it lower. The reality is that the phone number is an anchor so you can't leave a virtual office unless you want to give up your phone number. They can then raise prices at will and you are stuck. Phone #'s are inexpensive to obtain and maintain so own yours! Take a look at grasshopper.com for a low cost full service phone number.

4) Mail scanning as the primary means of receiving mail, becuase it just doesn't work in the real world for most businesses. Bills come with payment envelopes. Checks to your business can't be scanned to you and deposited. Your credit or debit cards, business checks, corporate seal, etc. all need to be physically received. Plus, you probably want those paper bills and statements for accounting and tax purposes.


Virtual office providers advertising any of the above are the virtual office provders to avoid at all cost. We hear the horror stories every day, as clients transfer from those virtual offices to TRUE Space, and go through the giant process of changing their business address again.

Head 2 Head

TRUE Space vs Industry Norm

Don't get fooled by Mailbox services that advertise themselves to be "virtual offices". They are essentially a PO Box and provide little to no value to you as a business owner. A real virtual office is located in an professional office building, has rentable meeting rooms, offers business mailbox service, and you can actually pickup or have mail forwarded to you. A virtual office provides a substantial image, operations, and productivity boost. Whereas, a Mailbox Service is just a low quality address that is typically limited to mail scanning service and most have a myriad of hidden fees that drive their actual monthly cost well above the TRUE Space price. At most Mailbox Services you can't physically get your mail. This causes all kinds of problems with paying bills since you don't receive the return mailing envelope if mail is scanned. Additonally, those Mailbox services that scan mail make it impossible to receive new business checks, corporate seals, and incorporation kits that can only be shipped to your legal corporate address. With a TRUE Space virtual office you have none of those problems.

True Space VO
vs.
Other
Virtual Offices
Mailbox Virtual Office Services
Professional Office Building
YES
YES
NO
Typically a warehouse retail mailbox store, or residential condo bldg.
Meeting Rooms Available to Rent
YES
YES
NO
Real Address / Real Suite Number
YES
YES
NO
Google My Business Eligible Address
YES
SOME
NO
Email Notification When Mail Arrives
YES
NO
USUALLY
Saturday Mail Pickup Option
YES
NO
NO
Free Parking when Picking Up Mail
MOST
SOME
(Outside Urban Areas)
SOME
Abilitiy to Upgrade to office space
YES
YES
NO
Directory Listing Included
YES
NO
NO
Simple Up Front Pricing
YES
Typically use teaser rates (false rates to draw you into the website). Or rate shown is lowest rate in their system, not the building near you.
Monthly rate is usually just a fraction of the actual total monthly cost
Usable for business license filing
YES
SOME
NO
All Costs fully Disclosed on website
YES
RARELY
ALMOST NEVER
Services Marketed by Others
NEVER
Most allow 3rd party websites to sell their services. Clients often don't know the real virtual office operator
OFTEN
RATE LOCK GUARANTEE (No Annual Increases)
YES
NO - Typically annual increase
NO
Ability to Upgrade to office
YES
YES
NO

The Industry

...Why TRUE Space should be your virtual office/business mailbox

THE GOOD: TRUE Space rocked the industry when when we launched our virtual office service in 2015 that offered substantially better service than the competition at a much better price, and without the advertising/pricing tricks, contract gotcha's, and hidden fees that are the norm in this industry. We truly understand the tools you need and the challenges you face as a small business owner. We work hard to provide service that betters your business, allows you to work more efficiently and improves the odds of success. At TRUE Space, we choose functional over flashy, productive over noisy social, and what's best for our clients over extra profits. To date, this has led to TRUE Space being the fastest growing virtual office provider in our service markets.

THE BAD: The virtual office industry has long portrayed the image of fancy offices and suit and tie success for it's clients. In reality the industry has generally operated with a lack of ethics. In most cases our competitors allow their services to be sold by many online platforms; resulting in the client business owner having no idea who is really providing their service and nowhere to turn for help or assistance with mail. Our competitors lure small businesses in with teaser rates then, lock them into a long term contract at higher rates. Some virtual offices provide phone service and phone numbers with the desired effect of tying the business to the virtual office once they advertise using that number. "Virtual receptionist" services are offered with a phone number, which is a fancy way to say "voicemail". Then, after all the "not so great perks" the fees and price increases roll in. Today, one new entrant in the industry, the "Business Mailbox Service" (usually a mail scanning service), offers seemingly ultra low cost business addresses. These typically use locations that are warehouses, residential condo buildings in urban areas, or retail mailbox stores. Many won't let you know your address until after you sign up. They typically issue fake suite numbers that will work for mail since the post office ignores them. But, since the suite numbers aren't real, they have little to no value for marketing, banking, corporate filings, building credit, SEO, and online advertising. Small businesses are lured in with the low rates, but are soon hit with all the non-disclosed incremental fees. They eventually recognizes the poor quality address can't be used for much, and the bad location hurts their business image. The ability to physically pick up mail is not often offered by many since they are usually warehouse based mail scan only services. The result is problems getting important items that are mailed like new checkbooks, credit cards, and debit cards. It takes a substantial effort to change your business address, so it makes sense to do it right the first time. 

TRUE CONFIDENCE: You can be confident that your TRUE Space virtual office: has a real address in a professional commercial office building; is usable for corporate filings, business license filings; banks, online advertising, etc.; offers rentable meeting rooms; has local options to expand into physical office spaces; rates shown on our advertisements are the real rates; Entrepreneur Plan client monthly rates will never increase as long as your account is current with us; mail forwarding is provided at cost; in most cases Saturday options exist for mail pickup; all costs/fees are viewable through our website; and we will support you with prompt top quality customer service. TRUE Space receive a constant inflow of clients coming from other virtual office and business mailbox services. We welcome every business to experience the virtual office experience done right, and offer our commitment to services that help you succeed! 

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